JadyK Models Wearing Lace Bralettes


Frequently Asked Questions

Where is JadyK located?

Our warehouse is located in Mt Juliet, Tennessee near Nashville, TN. We also have a brick-and-mortar storefront boutique in Mount Juliet, TN as well. Stop by and see us!

How long will it take for my order to be shipped?

All orders are prepped, packaged and shipped out within 2 business days (many times sooner!) after payment confirmation, with the exception of holidays. Regardless of the shipping option, we DO NOT ship out on Saturdays or Sundays. Please allow a few days longer for any orders shipping to Canada. 

Are bralettes for everyone?

Yes! JadyK offers bralettes for a wide range of sizes. S/M bralettes fit upto a 36C, L/XL fits upto a 40DDD and 1X/2X fits upto 44G. Our bralettes are comfortable and supportive for women of all shapes and sizes. Many of our customers can't wear bralettes from other companies, but they can wear JadyK bralettes!!

Are the lace bralettes padded?

Yes! All JadyK bralettes have a single piece removable pad. This pad helps with support, lift and shape. 

Are the lace bralettes durable?

Yes! We only use high quality lace that has stretch and is durable. It won't break easily like the cheap lace used in other bras and bralettes. 

Can bralettes be used in place of underwire bras?

Yes! Many of our customers actually prefer to wear JadyK bralettes instead of their traditional underwire bras. JadyK bralettes are comfortable and supportive and are meant to be worn daily. You will love switching your entire bra drawer to JadyK bralettes!

Is there a minimum to use Sezzle?

We require a minimum purchase of $50 in order to use Sezzle.

Will sold out items ever be restocked?

Here at JadyK we do everything in our power to make sure your favorite items will be in stock and ready to head straight from our warehouse directly into your closet! If a popular item is out of stock we will work our best to restock that item.

Can I use more than one coupon code per order?

Sadly, no, you cannot. Due to the fact that our current system is only capable of recognizing one code at a time, multiple codes cannot be combined on a single purchase. If you forget to put in a coupon code we cannot fix it after the order is placed.

What does final sale mean?

If you've selected merchandise that has "Final Sale" noted somewhere in the product description (all items marked with (sale) or sold from the sale section of our website are final sale), this is our official warning that once purchased, the item(s) in question cannot be returned, exchanged, or refunded.

Can I change or cancel my order after it is submitted?

We are sorry, but unfortunately not. Once orders have been electronically confirmed in our system, it is impossible to modify them, so please double check the contents of your shopping cart for accuracy prior to completing your purchase. If you forget to put in a coupon code we cannot fix it after the order is placed.

What happens if I placed an order and never received an email confirmation?

If your order was successfully submitted, a verification email will arrive to the email address provided during checkout within 24 hours of payment verification. If 24 hours has passed without receiving confirmation of your order, please email us at customerservice@jadyk.com and we will be more than happy to assist you!

What happens if an item I receive arrives damaged?

We are diligent in wrapping each order personally, so it reaches you safely. However, if you suspect an item has arrived to you in damaged condition, please email a clear image of the product in question to customerservice@jadyk.com within 24 hours of delivery receipt. Please note that the actual time of delivery will be checked and verified through our carrier's tracking system. We are not responsible for damage caused by customers opening their packages (such as accidentally cutting an item when opening the packages... so please open with care!)  

What happens if I accidentally put the wrong address and my package is returned to you?

You must double check your shipping address to make sure it is absolutely correct. If your address is wrong the post office will attempt to deliver your package to the incorrect address you provided, and it will then get sent back to us (this alone is a 2 weeks plus process). All orders that are returned to us will be held by us until you contact us. You must contact us within 21 days or the order will be considered abandoned and it will be donated. If your order is returned to us you will be responsible to pay shipping to have it sent to you the second time.  Please note we are not responsible for incorrect addresses so please make sure your address is correct at checkout!

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.  

And finally......

We are not responsible for lost/stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.htm Please allow 7-15 days from the 'delivered' date (provided by usps.com) before creating an insurance claim. Due to USPS policy, you must wait 7-15 days before you can file a claim for your lost/stolen package. Read below for time limits regarding filing insurance claims:

    • Insured Mail (includes Priority Mail): file from 15 to 60 days
    • Priority Mail Express: file from 7 to 60 days
    • Claims cannot be filed for first class packages. Insurance is unavailable for first class shipping.
    • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • International orders are subject to custom fees [we are not responsible for these fees]. 

Please make sure you are shipping to a secure location as we are not responsible for stolen packages. We are also not responsible for orders that appear to have been tampered with. 

Courier Phone Numbers:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
For International USPS Deliveries call (1-800-222-1811)

NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 
If you have a question or concern about an order you have already received, please email us at customerservice@jadyk.com